Returns and Exchanges Policy
ANGELINA SWANN (“we”, “us”, “our”) accepts returns or exchanges of ANGELINA SWANN products (“products”) eligible to return (as defined in ANGELINA SWANN general terms and conditions of sales) within seven (7) calendar days of receipt of the products.
The right of withdrawal/exchange does not apply to orders for personalized products, or products made to measure or to your specifications.
We only allow exchanges on the same product (same price) in a different size/color. If you would like to receive a different product or the same product in a different color instead, please return your product for a refund. Then place a new order online for the product you would like.
Products shall be returned in their original condition, unaltered, unused, and undamaged, in their original package, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet, product certificates), and protective covers included.
Returns or exchanges of incomplete, altered, worn, damaged, soiled products will not be accepted and will be returned to you.
The above does not affect your legal rights in relation to products that have manufacturing defects or are not as described.
To return or exchange a product, you must inform us of your intention to return or exchange a product. To this effect you may:
Connect to https://www. angelinaswann.us, log in to your account, go to your order history and complete the online return form by selecting the product(s) you would like to return or exchange and indicating the quantity and reason for return. You will receive an email confirming your return or exchange request. Please follow the instructions below to return the product(s) to our warehouse.
Place the products you wish to return or exchange in their original package, and then inside the shipping box in which you received your order; and seal the box securely.
Please note that products must be returned within seven (7) calendar days from your request for return or exchange.
Upon receipt of a product for which a return or exchange was requested, we will inspect the product to ensure that the return / exchange conditions specified above are met. Subject to the product meeting those conditions, an exchange or refund will be made.
You shall be liable for any diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature, characteristics and functioning of the products.
Refunds will be made to the original purchaser, in the original method of payment and in the same currency as purchase except in case of payment by cash on delivery where refunds will be made by bank transfer.
Refunds will occur no later than 7 days after receipt. A confirmation email will be sent to you.